It's entertaining and informative while being witty, comical, a little sarcastic and irreverent. The bottom line...
It's just plain unforgettable!
Listen for yourself

 It is estimated that 70%of business phone callers are put on hold. almost 60% of these callers hang up, and 30% will not call back...ever! Silence, while on hold, causes 90% of your callers to hang up immediately.